Remote access
Telemedicine
A worker on a mine site in the Pilbara should not wait two weeks for a face-to-face appointment in Perth to get a certificate of capacity updated. Where clinically appropriate, video consultations deliver the same documentation outcomes without the travel delay.
How it works
Consultations are conducted via secure video and held to the same clinical and documentation standards as in-person appointments. Certificates of capacity, treatment referrals, and employer updates are issued after every session — no difference in output quality.
Not every presentation is suitable for telehealth. Red-flag symptoms, certain trauma mechanisms, or examination-dependent conditions will be directed to in-person services or emergency care. We make that call upfront so no one wastes time on an inappropriate consultation.
What's included
- Secure, AHPRA-compliant video consultations
- Same documentation standard as in-person: certificates, capacity assessments, reports
- Suitable for initial consultations, follow-ups, and medication reviews
- Integration with injury and case management services — not a standalone silo
- Same-day or next-day availability for referred cases
- Employer update provided after each consultation
When to use this service
- Workers on FIFO, DIDO, or remote rosters where the nearest appropriate doctor is hours away.
- Follow-up consultations where the clinical question is capacity review, medication adjustment, or treatment plan check-in — not a hands-on examination.
- Shift workers who cannot attend during standard business hours and need an after-hours or early-morning consultation.
- Interstate claims where the worker has relocated but the treating relationship and documentation continuity should be maintained.