Telemedicine
A worker on a mine site in the Pilbara should not wait two weeks for a face-to-face appointment in Perth to get a certificate of capacity updated. Where clinically appropriate, video consultations deliver the same documentation outcomes without the travel delay.
When video is the right call
- Initial consultations
- Where clinically appropriate
- Follow-up reviews
- Routine
- Medication reviews
- Routine
- Red-flag presentations
- Redirected in person
Same documentation standard as an in-person consult. Emergencies are directed to 000.
How it works
Consultations are conducted via secure video and held to the same clinical and documentation standards as in-person appointments. Certificates of capacity, treatment referrals, and employer updates are issued after every session — no difference in output quality.
Not every presentation is suitable for telehealth. Red-flag symptoms, certain trauma mechanisms, or examination-dependent conditions will be directed to in-person services or emergency care. We make that call upfront so no one wastes time on an inappropriate consultation.
What's included
- Secure, AHPRA-compliant video consultations
- Same documentation standard as in-person: certificates, capacity assessments, reports
- Suitable for initial consultations, follow-ups, and medication reviews
- Integration with injury and case management services — not a standalone silo
- Same-day or next-day availability for referred cases where clinically appropriate and capacity allows
- Employer update provided after each consultation
When to use this service
- Workers on FIFO, DIDO, or remote rosters where the nearest appropriate doctor is hours away.
- Follow-up consultations where the clinical question is capacity review, medication adjustment, or treatment plan check-in — not a hands-on examination.
- Shift workers who cannot attend during standard business hours and need an after-hours or early-morning consultation.
- Interstate claims where the worker has relocated but the treating relationship and documentation continuity should be maintained.