Early intervention
Claims triage
The first 48 hours after a workplace injury set the trajectory for the entire claim. A certificate with no capacity information, an incomplete incident report, or a delayed notification to the insurer — any of these turns a straightforward claim into a drawn-out dispute. Triage prevents that.
How it works
Our team helps you distinguish clinically urgent from administrative, identifies what typically belongs in a first medical certificate for your jurisdiction, and advises when to escalate to in-person assessment versus when phone or video review is sufficient.
Guidance is general in nature until we accept the referral and review the file — nothing replaces your internal WHS procedures or statutory obligations. But structured early-stage input from a doctor who understands workers' comp reduces the documentation gaps that slow claims down later.
What's included
- Phone-based clinical triage within hours of referral
- Guidance on what a first medical certificate should contain for the jurisdiction
- Incident documentation review — flagging gaps before they become problems
- Escalation advice: which presentations need face-to-face, which can wait
- Notification obligation reminders for the relevant state or territory scheme
- Warm handoff to injury management if ongoing clinical involvement is needed
When to use this service
- An injury has just been reported — especially late on a Friday or outside business hours — and you need clinical direction before Monday.
- Your HR or WHS team is unsure whether a presentation requires emergency care, a GP visit, or can be safely monitored.
- The worker has seen a GP but the certificate is vague or missing capacity information, and you need guidance on what to request.
- You want to confirm that your internal incident documentation is sufficient before lodging a claim with the insurer.