Case studies

Results that speak for themselves

Real examples from Australian employers who needed better injury management — and got it. Names and identifying details have been changed to protect confidentiality.

Logistics & warehousing

43% reduction in average claim duration

2,500+

Workers covered

14 weeks

Avg. claim duration before

8 weeks

Avg. claim duration after

72%

RTW rate within 4 weeks

Reducing claim duration for a national logistics provider

A logistics company with 2,500+ workers saw claim durations averaging 14 weeks for musculoskeletal injuries. We brought that down to 8.

The challenge

The client's workforce spans warehouse operations, last-mile delivery, and long-haul transport across three states. Back and shoulder injuries were frequent, but workers were being seen by local GPs unfamiliar with workers' compensation documentation. Certificates lacked specificity, return-to-work plans were delayed, and claims were drifting — increasing costs and impacting premiums.

Our approach

Implemented same-day triage for all new injury reports, matching workers to clinicians experienced in musculoskeletal occupational health
Introduced structured certificate templates aligned to the client's suitable duties register, so restrictions were specific and actionable from day one
Established fortnightly case reviews with the client's return-to-work coordinator and insurer, replacing ad hoc phone calls with documented progress updates
Deployed telehealth follow-ups for interstate workers to reduce appointment gaps and travel-related delays

The result

Within 12 months, average claim duration for musculoskeletal injuries dropped from 14 weeks to 8 weeks. The return-to-work rate within four weeks increased from 48% to 72%. The client's experience-rated premium stabilised after two years of increases.

Construction

Single clinical pathway across all 12 sites

Sites covered

< 12 hrs

Avg. triage time

96%

Documentation compliance

Stabilised

Premium impact

Consistent clinical coverage across 12 construction sites

A tier-2 construction company needed uniform injury management across metro and regional sites in NSW and QLD — without managing a dozen different clinic relationships.

The challenge

Each site had its own arrangement with local medical centres. Documentation standards varied wildly, some sites had no occupational health access, and the WHS team spent more time chasing certificates than managing safety. When a serious injury occurred on a regional QLD site, the nearest GP had never completed a workers' compensation certificate.

Our approach

Mapped clinical coverage to all 12 sites, identifying gaps in metro, regional, and remote locations and establishing named clinician access for each
Standardised the referral pathway: one email, one triage process, one documentation standard — regardless of which site the injury occurred on
Onboarded all network clinicians to construction-specific injury patterns, PPE requirements, and the client's RTW process
Provided direct-line escalation for serious injuries, including after-hours triage coordination

The result

The client now has a single, consistent clinical pathway across all 12 sites. Triage times dropped below 12 hours on average, documentation compliance reached 96%, and the WHS team recovered an estimated 15 hours per week previously spent on provider coordination.

Healthcare & aged care

58% reduction in psychological claim duration

800+

Staff

26 weeks

Psych claim duration before

11 weeks

Psych claim duration after

Down 30%

Claims lodged (year 2)

Early intervention for psychological injuries in aged care

An aged care operator with rising psychological injury claims implemented structured early intervention — and cut average claim duration by more than half.

The challenge

Psychological injury claims had doubled over two years, driven by work pressure, critical incidents, and staff-on-staff conflict. Most claims saw no clinical engagement for 3–4 weeks after the incident. By the time workers saw a psychologist, they were entrenched in absence and the claim was already costly.

Our approach

Established a fast-track psychological triage pathway: workers were assessed within 5 business days of incident report, not 3–4 weeks
Matched workers to psychologists experienced in occupational injury, not just general counselling — ensuring treatment plans were functional and return-to-work focused
Introduced structured progress reporting for the client and insurer, replacing vague 'unfit for work' certificates with specific capacity assessments
Worked with the client's HR team to identify early warning indicators and implement pre-claim support pathways

The result

Average psychological injury claim duration dropped from 26 weeks to 11 weeks within 18 months. In the second year, new psychological injury claims fell by 30% as early support pathways intercepted issues before they became formal claims. Total psychological injury claim costs decreased significantly.

Manufacturing

Premium trajectory reversed in 24 months

450

Workers

60%

Open claims reduced by

Down 45%

Avg. weeks lost per claim

Reversed

Premium trend

Turning around a manufacturer's escalating premium

A food manufacturing company facing a 40% premium increase implemented coordinated injury management and reversed the trend within two years.

The challenge

The company had experienced three years of premium increases driven by a handful of long-tail claims — mostly soft tissue injuries that drifted into chronic management without clear return-to-work plans. The insurer had flagged the account for review. Internal resources were stretched, and the HR manager was managing claims reactively.

Our approach

Conducted a case audit of all open claims, identifying which had active treatment plans and which had stalled — then re-engaged clinical management on stalled cases
Implemented prospective triage for all new injuries: every report was clinically assessed within 24 hours and directed to the right level of care
Introduced monthly claims reviews with the employer, insurer, and treating clinicians to ensure alignment and prevent drift
Developed a suitable duties matrix specific to the production floor, packaging, and warehouse roles — giving clinicians real options for graduated return-to-work

The result

Within 12 months, open claims dropped by 60% and average weeks lost per claim decreased by 45%. The premium trajectory reversed in the second year, and the insurer removed the account from review status. The HR manager reported spending roughly half the time on claims administration compared to before.

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