All industries
Retail
Keeping stores running when injuries disrupt the roster
Retail operations depend on consistent staffing across stores, warehouses, and distribution centres. Manual handling injuries from stock work, repetitive strain from scanning and packing, and psychological injuries from customer aggression are the most common claims — and peak trading periods amplify both injury risk and the cost of absence.
< 24 hrs
Average triage time
40%
Reduction in lost-time claims
10+
Stores managed concurrently
88%
RTW within target timeframe
Common injuries
The injury profiles we see most frequently in retail workplaces.
- Manual handling injuries from stacking shelves, lifting stock, and unloading deliveries
- Slips, trips, and falls in store, stockroom, and loading dock areas
- Repetitive strain injuries from scanning, packing, and checkout work
- Psychological injuries from customer aggression and robbery incidents
- Standing fatigue and lower-limb strain from prolonged floor shifts
- Cuts and bruising from box handling, pallet work, and equipment use
Industry challenges
What makes injury management in retail harder than it should be.
- High proportion of casual and part-time workers with variable availability
- Peak seasonal trading periods increasing injury risk and absence impact
- Multiple store locations requiring consistent clinical coverage
- Young workforce with limited injury reporting experience
- Tight operating margins reducing capacity for extended rehabilitation programs
How we help
What we do for retail employers
- Fast triage to keep minor injuries from becoming lost-time claims
- Telehealth follow-ups that work around shift patterns and store hours
- Suitable duties planning mapped to floor, stockroom, and checkout roles
- Clinicians who understand retail injury patterns and return-to-work constraints
- Multi-store coordination so every location gets the same standard of care
- Streamlined documentation designed for high-volume, multi-claim environments
Ready to improve injury outcomes in retail?
Tell us about your workforce and we'll outline a clinical pathway that fits.